2010 ARCHIBUS Awards of Excellence

The ARCHBUS, Inc. Awards of Excellence Program was instituted in 1998 to honor facility professionals, Business Partners, users' groups, and other organizations for their exceptional achievements in FM automation.

IWMS and TIFM Business Alliance Award

To the organizations that, together with ARCHIBUS, are creating tools and systems that enable the most effective and efficient Business Practices.  These international companies are having a global influence on the healthy growth of the FM automation industry.

• CGI and Talisen Technologies
  With CGI supporting the overall ERP effort, Talisen has transformed the way the City of Cleveland manages and bills owners for maintenance on the surge of vacant properties that resulted from the recession. GCI and Talisen have brought the city’s operations in that regard from "B.C." to "Flash Gordon” with the right mix of technology, expertise and patience. They replaced Cleveland’s manual administration process for identifying and maintaining foreclosed, abandoned, or otherwise neglected properties and turned it into an automated delight.  Billing procedures that took 6-8 months have been shortened to 2 - 4 weeks. Talisen, furthermore, took the City's vision of doing multiple work orders on one screen and made it a reality.  Now field staff can create literally hundreds of work orders in minutes.  The GUI for the project resembles the forms the field staff was used to seeing, thus making adaptation easy for the amateur user.  Field staff has gone from paper inspection logs to tablet PCs, and converted sometimes uncoordinated completion of paper work orders and invoices to a seamless service/invoice process.  Not only has the system accelerated inspection and billing processes, but it has also been a transformative business achievement by management.    

Application Excellence Award

This award is being presented to the organizations that have demonstrated a unique, innovative application of the ARCHIBUS software to their company's own needs and overall structure.  All of these organizations can be viewed as explorers and visionaries who, early on, had the courage to "push the envelope" and "see outside of the box."  None of them are new to the challenges and rewards of TIFM.

• City of Cleveland: John Laird
  John has responsibility within the Department of Parks, Recreation and Properties (PRP) for inspecting and abating property nuisances in the City of Cleveland, as outlined in Section 209 of the City of Cleveland Codified Ordinances.  In the past, field staff drove their routes within a Ward and Subsection of the City and used a series of paper forms to document the violation(s) on the property, the date and time of the inspection, the task to abate the violation and would then initial each item.  Inspection results were manually transferred to work lists and then handed to Work Crews who performed the work in order to bring the property into compliance with the ordinance.  The work may have included mowing grass and weeds, removing trash and/or debris, performing urban forestry work, removing heavy debris with loaders, removing tires, installing barriers to the property and other miscellaneous property management activities.  John’s vision has allowed this entire process to be done live in ARCHIBUS Web Central through the use of a custom interface to On Demand Work, and employing SLAs which are used on Tablet PCs with wireless cellular cards. Once the violation is noted in the field, one or multiple Work Requests are automatically generated and dispatched to the appropriate crews.

• EniServizi: Giovanni La Bella
  Giovanni La Bella is cited for his implementation of a Quality Assurance process based on ARCHIBUS integration with mobile devices to manage the oil and gas giant’s building operations and assets. As a result, EniServizi is able to gather timelier information on both service quality attained and results of controls performed. The mobile application has produced significant quality improvements and cost savings.

• Northwestern Mutual: Nancy Filsinger, Dan Durand, Stacey Krahn, Kathy Terek, Jo Maze, Eric Doescher, Lauren Lotter
  As long-time users of ARCHIBUS, Northwestern Mutual has seen the ARCHIBUS platform grow and change over the years.  During that time, their system was configured and customized to meet their specific needs of the day.  Last year, with a migration to the Web Central platform, Northwestern Mutual elected to get back to basics and ask what the system really needed to do for them.  With the primary use of the system being space and occupancy management, a solution evolved that included deployment of Web Central for Space and Moves as well as the implementation of BRG’s Web Central-based Warehouse Inventory Management System (IMS) – to manage the full lifecycle of Moves, Adds and Changes in a dynamic workplace. Now space planners can plan occupancy and move activities, interact via PDAs with the warehouse staff to investigate furniture requirements, and place and manage warehouse orders during the execution of projects. What has resulted is a more streamlined workflow that shelters users from many previous complexities of the process.

• Unilever R&D, Global Applications
  Unilever has been at the forefront of implementing ARCHIBUS Room Reservations on a large scale and has rolled out the service to its many European operations over the years. As a result, the company has streamlined the room reservation process throughout the continent, aided by the use of Web Central.

• University of Chicago: Scott DeBlaze, Steve Tarnoki, Mary Anton
  The University of Chicago has recently gone live with a full featured ARCHIBUS Space Management solution. Replacing a legacy platform in six months time?from design to ‘go-live’?the new solution encapsulates full management of over 12M SF of space for The University of Chicago and The University of Chicago Medical Center.  The configured solution incorporates ‘best practice’ workflows for space survey management within Web Central, including full support for Indirect Cost Recovery reporting related to research programs across the campus.

Distinguished User Award

This award is presented to an organization or an individual who has provided sustained leadership in its FM automation practices and implementation.

• Caterpillar, Inc.: J. McGlasson
  J. has been a champion of ARCHIBUS at Caterpillar for the last 5 years.  He has overseen the implementation of ARCHIBUS Space, Lease and Telecom Management applications, which support Caterpillar's e911 initiative.  J. is currently working to expand the ARCHIBUS implementation to cover not only the corporate offices in East Peoria, Illinois but also Caterpillar offices throughout the entire state.  J. is also working with other groups at Caterpillar to expand the use of current and future ARCHIBUS applications. Since the implementation began, J. has worked closely with ARCHIBUS Business Partner Avatech Solutions to significantly expand the scope of the space managed, as well as the implementation of additional ARCHIBUS functionality.  When hit with budget constraints, as well as Caterpillar Security’s  need to identify the location of a 911 call over the new Voice Over IP network, J. was creative in funding it as well as facilitating Phase II of the space rollout, which now includes almost all the company’s space in Illinois.  By integrating Caterpillar’s CISCO VOIP system with ARCHIBUS’ Telecommunications and Cable Management, Caterpillar can now identify the physical location of the E911 call so first responders can reach the location in time.  J. has also worked with Caterpillar Corporate Real Estate to implement Real Property and Lease Management to track Caterpillar’s real estate holdings for much of the US.  J. has consistently identified opportunities to expand the use of ARCHIBUS to meet Caterpillar’s ever changing business needs.

• Ecole Polytechnique Federale de Lausanne: Florent Deseneux
  For over 10 years, Florent has promoted the development and integration of ARCHIBUS as the school’s central facilities management system. Beginning with the simple management of drawings, ARCHIBUS now centralizes information on the institution’s approximately 400,000 square meters of space, including data on occupancy, inventories, security badges and other management information. The school recently spun-off its engineering department which has also developed an ARCHIBUS Web-based campus guide for visitors, who can find their location and routes to their destinations via a series of information screens.

• Hamilton County, Ohio - Department of County Facilities: Michelle Ray
  Michelle Ray, CAFM Project Manager, has implemented an innovative approach to managing a public health initiative using ARCHIBUS. In response to the recent H1N1 flu outbreak,  ARCHIBUS was used to track and aid in the distribution of vaccine inventories and other health supplies for three independent Public Health Districts in Southwest Ohio.

• Lincoln Property Company: Hazel Slade
  Hazel manages the National Response Center which has a staff of 10 employees who use ARCHIBUS to manage all Work Orders for over 1,000 properties across 38 states. Her vision and knowledge have been instrumental in the success of ARCHIBUS…and of Lincoln Property Company.

•  NASA/Parsons: Walter Rook
  Supporting NASA GSFC’s FMD for 20 years as a member of the CAD/CAFM/GIS Team. Walter manages the CAD/CAFM/GIS Team and has the background to leverage data between multiple graphic systems.  He has been instrumental in the success of ARCHIBUS and is constantly developing new uses for ARCHIBUS data.

• Santa Clara Valley Health and Hospital System
  Santa Clara Valley Health and Hospital System (SCVHHS) have employed ARCHIBUS as their facilities management system of record for over ten years. As early adopters of multiple modules on the desktop?including Space Management, Building Operations Management, Telecommunications and Cable Management and Move Management?they supplemented the legacy platform with a variety of custom employee self-service web applications developed by BRG to expand the application reach to an enterprise level.  A year ago, with the rapidly maturing Web Central suite more readily meeting their needs, SCVHHS worked with BRG to revisit their entire facilities business process and, as a part of this initiative, evaluate their supporting technology. The overall goal was to streamline operations and reduce operating costs related to the services provided to their users. The outcome of this initiative was an optimized set of business processes which incorporates leading industry practices, along with a specification for a comprehensive technology solution to support them.  Because of ARCHIBUS’ end-to end-functionality and flexibility, BRG was able to satisfy the SCVHHS business requirements with minimal customization. The resulting technology-enabled business process redesign has resulted not only in greater efficiency and effectiveness in SCVHHS day-to-day operations, but has also dramatically lowered the cost of supporting their CRE technology platform.

• Scottrade: Ryan Robertson
  Having entered the ARCHIBUS world only 18 months ago, Ryan has been instrumental in the rollout of ARCHIBUS throughout the Scottrade organization. From Branch Development to Lease Management to Space Management to Building Operations, Ryan is able to present the data in a way that is helpful and understandable to all audiences, from the Maintenance Shop to the Office of the CEO.

• University of Cincinnati: Andy Porter
  Andy Porter is cited for his successful conversion from Tririga / Facility Center to ARCHIBUS software and services, the cost for which was paid for from the savings he received by cancelling his annual maintenance contract with Tririga.

Remarkable Support and Educator’s Award

This award recognizes excellence in developing curriculum and instructing students in FM automation at an accredited college, university or institute.

• ARCHIBUS, Inc.: Jim Egan
  It is with mixed emotions that we announce the upcoming retirement of Jim Egan, a 15-year veteran and anchor of the ARCHIBUS Boston Customer Services team.  While we are genuinely happy for Jim and the next chapter of his life, we will all miss him greatly.  Over the years, Jim has been involved in End-user and Business Partner training, authoring training materials, mentoring new team members and working through hundreds of technical support incidents each year with the same consistent, even temperament that has made him so popular throughout the ARCHIBUS community. Our best wishes to Jim and his family!

IWMS and TIFM Best Practices Award

To the individual or team whose facility management approach has had a substantial, positive affect that has contributed to the success of many organizations.       

• DEXIA Bank: Benoît Durand
  For years, Benoît has addressed complex business requirements with an innovating creative approach and applied FM best practices in a challenging and changing environment.  Since 1998, ARCHIBUS is one of the most central System of the Bank in Belgium, France and Luxembourg. It integrates functions related to many Real Estate aspects: Property & Leases, Spaces, Drawings, Inventories, Maintenance, Cabling & Telecom and Project Management.

• NHS National Services Scotland: Joanne Mullings, Dawn Blackwood
  The team is congratulated for having implemented a world-class maintenance management and room booking solution. They are also branching out and providing services for many of the Scottish NHS trust sites from their centrally administered ARCHIBUS system.

• Northrop Grumman Aerospace Systems (NGAS): Julie Brensike, David Migdal
  Julie Brensike, Manager-Systems Strategy & Data Management, and David Migdal, Master Facility Planner, were original members of the NG Business Transformation Team formed in 2006 and tasked with helping to create standard processes, methods and tools for a distributed real estate and facilities organization.  Dave and Julie championed this effort through management changes, re-organizations, funding short-falls and mergers.  Their perseverance kept the team together and resulted in a successful conclusion where all Space Management and Facilities Management Planning tasks for NGAS' 24,000 employees and 14 million square feet are now standardized and supported through  Web Central 17,  CAD-Based Space Management, Service Desk, and Move Management with HR system integration. 

• South West Essex Primary Care Trust: Ian Crockett
  The team is using the new ARCHIBUS Web-based Lease Administration application to administer the legally sensitive process of renewing leases and providing all organisations involved in the chain with a Web Central automated workflow driven by best practice requirements for lease renewals. Phase Two will focus on adding many other Web Central modules including Room Reservations, Move Management, NHS PCT compliance i.e., ERIC Estate code & CIAMS

• University of Luxemburg: Michel Gustin
  Michel has succeeded in using ARCHIBUS to overcome two challenges. The first was to implement, in less than four months, the initial phase of an IWMS system for the management of more than 70.000 square meters of space. The second challenge was to, in less than 12 months, optimize the global space occupancy of the University, which he did so successfully that a decision to start the construction of a new building was cancelled. The payback from the implementation of ARCHIBUS could be estimated in the millions of Euros in its first year.

• USAA: Sam Lampe, Steven Baine
  USAA is applauded for its insight and foresight in recognizing the versatility of ARCHIBUS and leveraging it to create an Enterprise solution platform, extending ARCHIBUS beyond being merely a Corporate Real Estate (CRE) tool. USAA provides financial and insurance products and services to members of the U.S. military and their families and has over 22,000 employees occupying over 7 million sq. ft. of space. When USAA's CRE group was recently merged with Corporate Services in 2008, ARCHIBUS was used as the technology engine for creating an enterprise shared-services division. In implementing this strategy, USAA will use ARCHIBUS as a platform to help consolidate systems, reduce Access and Excel reporting, and leverage Web-based technology for many creative uses serving USAA employees, including self-service move management, project activity tracking, mail management, and more. 

Users' Group Educational Excellence Award

Presented to the ARCHIBUS/FM Users' Group that has experienced exceptional participation due to quality educational offerings and programs.  The group consistently presents outstanding programs designed to meet the needs of the professional members. 

• Tri-State ARCHIBUS Users’ Group: Daniel Bloemker.
  Dan Bloemker has initiated users’ group teleconferencing so that people who cannot attend the meetings personally can still attend telephonically. As a result, the meetings achieve high attendance rates, which are also the result of the timely topics and stimulating speakers he features. Dan also surveys the members after each meeting to gain insights into their interests and uses that information to plan tailored follow-on events to ensure continued high levels of involvement.  

Meeting Place of the Year Award

Meeting places for users' groups of the most historical or public significance. 

• UK & Ireland ARCHIBUS Users’ Group; Guildhall, City of London.
  With all its splendor and historical significance, the Guildhall hosted the Excitech UK & Ireland ARCHIBUS Users’ Group in February, 2010. The magnificent building with its royal history and art gallery was an outstanding venue in which to hold this event.  

Innovative Business Transformation Award

To the individual whose ingenuity and dedication have had a transformational effect throughout the organizational enterprise by extending its existing Enterprise Resource Planning suite with information-sharing that connects strategic missions directly to staff, real estate, and facility operations. 

• Ball Aerospace & Technologies Corp.: John Kuxhausen
  John has been a quiet advocate who has had significant impact championing sustainable change and progress for the technology company.  He has networked throughout the organization to help foster an environment of collaboration and responsiveness to meet the unique needs of the Ball organization, with minimal business interruption.  Responding to an agile and highly educated and mobile workforce with a 100% churn rate that regularly forms into new ad hoc project-based teams, John has been able to provide an infrastructure that can rapidly adapt to support their business mission.  John’s accomplishments have also been recognized by awards from his organization. 

President’s Citation—Lifetime Achievement Award 

• CFI: Robert Visser
  Robert Visser was always at the forefront of technology, as well as always creating opportunities to “connect” people in the ARCHIBUS community.  Bob was probably the most well-known and loved ARCHIBUS Business Partner in memory.  He was innovative, open-minded, inclusive of all, extremely optimistic and kind.  Bob was the glue who held the Business Partners together.  From his first post in the Visser Forum back in the CompuServe days of the nineties, to his exploration of new formats in 2009, Bob was forever exploring, planning, and bringing the ARCHIBUS sales channel together to share ideas, helping everyone to make sense – and better use – of technology. We were all touched by his well-lived life, and are forever grateful for his wonderful soul. He will be missed.
     
• ARCHIBUS, Inc.:   Gregory J. Alevras, Steve Segarra, Cynthia M. Zawadski  

Golden Circle Award

Awarded to an organization or an individual whose facility management practices contribute to creating and managing productive work environments and support objectives of the corporate business plan.  These organizations and individuals demonstrate consistent and outstanding facility management strategies resulting in improved quality of service and facility effectiveness, and their efforts contribute to the overall profitability of their organizations or those which they service. 

• Aeroporti di Roma: Marco Loddo
  Marco Loddo is recognized for his work in integrating ARCHIBUS with GIS, CAD and SAP to provide a complete and powerful solution to more efficiently oversee the day-to-day management of real estate, infrastructure, and facilities at Rome, Italy’s, two airports. The solution will also be extended to a third airport scheduled to open in a few years.   

• FDA: Donald Demers & Team
  Donald Demers is the Director of the Division of Environment, Safety & Strategic Initiatives at the Food and Drug Administration. Mr. Demers and the FDA team manage 7 million gross square feet in 49 states plus Puerto Rico and the US Virgin Islands, all of which includes a diverse portfolio of laboratories, animal research facilities, offices, resident posts, land ports of entry (border stations), warehouses, boiler plants, etc. The FDA uses ARCHIBUS to manage all of the space planning/management, facilities operations, leasing, engineering services, environmental management, safety & health management, real property asset Management reporting, as well as oversee construction and operation of buildings on the White Oak campus in Maryland (8 buildings occupied – 2 under construction). In 2008, the FDA began using ARCHIBUS to manage its inventory, which was previously managed using Excel spreadsheets. ARCHIBUS allows the FDA to streamline reporting and responding to data requests, manage space by integrating CAD drawings, establish data ownership and validate data. Over the last two years, FDA has been able to more effectively manage its inventory and overall portfolio needs. By using ARCHIBUS, they have improved data accuracy, increased reporting efficiency and quality, improved the space management business process – for occupancy and vacancy reporting, enhanced real property decision-making, improved communication and information-sharing and expanded access to the Office of Real Property Services components with Web-based applications. Donald Demers and the FDA team are further cited for the active role they take within the ARCHIBUS Federal Users’ Group as they continually evaluate ARCHIBUS’ new features to enable themselves and others to better manage their portfolio.

•  Government Communications Bureau: Kevin Rankin
  Kevin has led a number of initiatives at GCB to increase productivity within the Facilities environment. This has always been in accord with the corporate objectives. The quality of service for the end users has been enhanced dramatically through the use of ARCHIBUS and supplementary tools within Oracle.

• Nestlé Purina PetCare Company: Chris Renz
  Chris Renz has consistently thought outside-the-box to leverage ARCHIBUS as a cornerstone of Nestlé Purina’s facilities management information infrastructure. From managing furniture assets with hand-held bar-code scanners, to tracking the grass, flowerbeds and ponds, to Facilities Dashboards in the office of the CEO, Chris daily demonstrates his strategic vision by not just managing data in ARCHIBUS, but also by leveraging the data in ARCHIBUS.

• Tinker Air Force Base
  Tinker Air Force Base is in the forefront of efforts by the military to carry out Executive Order 13327 and design more cost-effective methods for managing their real estate assets on behalf of the taxpayer. To that end, they are championing efforts to establish uniform Air Force space standards by leveraging industry standards and processes through the use of key performance indicators (KPIs) for space allocation and other management goals. 

Platinum Circle Award—ARCHIBUS “Hall of Fame”

Awarded to an individual whose facility management practices contribute to creating and managing productive work environments and supporting business objectives. These individuals demonstrate consistent and outstanding facility management strategies resulting in improved quality of service and facility effectiveness, and their efforts contribute to the overall profitability of their organizations or those which they serve.  They have all demonstrated clear, consistent vision, proven value and quantifiable results in record time, while continually expanding the reach of ARCHIBUS throughout the enterprise.

• Internal Revenue Service: Kathleen Foy
  Ms. Kathleen Foy is a Senior Policy Analyst for the U.S. Internal Revenue Service (IRS).  She is currently Project Manager for the design, development, and implementation of the ARCHIBUS-based Graphic Database Interface (GDI) System.  Ms. Foy possesses over 20 years of project management experience with the IRS in Real Estate and Facilities Management-related programs.  For the past eight years, Ms. Foy has led efforts to develop and deploy an Information Technology (IT) strategy to support IRS Real Estate and Facilities Management (REFM) operations.  As the principal architect of the REFM IT Strategy, she developed an overarching plan, including projects for the application of information technology designed to ensure success of key REFM initiatives. Those initiatives also included the improvement of employee efficiency and productivity by using IT as a catalyst to reengineer and improve current business functions/services. IRS has implemented the following ARCHIBUS Applications: Space Management, Real Property & Lease Management, Capital Budgeting, Strategic Master Planning, Telecom & Cabling, Building Operations, Move Management, Emergency Preparedness, Energy Management, Reservations, and ARCHIBUS Web Central. Some of the benefits that have been gained with ARCHIBUS include: optimized resources and operational efficiency, increased responsiveness, and support of alternative workplace strategies.

• Kaiser Permanente: Mike Mannina, Ellen Boffo
  Kaiser Permanente (KP) is the largest non-profit managed healthcare operation in the Unites States. Headquartered in Oakland, California, the system is comprised of 8.4 million plan members, over 167,300 employees, 14,600 physicians, 35 medical centers, 431 medical offices and 500 administrative buildings. The system encompasses approximately 70 million square feet of space.
  
  Under the leadership of CAFM Manager Mike Mannina, KP’s National Facilities Services (NFS) group has been an active user of the ARCHIBUS Space Management application for over thirteen years with great success. That success is due to it being regarded as a highly stable platform for facilities information and dashboards, all of which elevated ARCHIBUS to Mission-Critical Enterprise-Level status within the NFS IT Infrastructure.  
  
  Furthermore, National Facilities Services - Business Information Office (NFS-BIO) Program Manager, Ellen Boffo is implementing multiple enterprise extensions of ARCHIBUS into KP via projects such as Telecom Equipment Room Asset Tracking (TER), Alternative Workplace Services (hoteling), and Space Management/Move Management. These projects are being implemented throughout the highest levels of the organization utilizing Six Sigma best practices to support business objectives.
  
  These individuals, and the groups they lead, are nominated for a Platinum Circle Award because the